Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Solaire Infrared Grills

Solaire 27

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Prices/Polices
    Logs/Alterna/Chillbuster Prices Solaire Prices Bromic Heater Prices/Programs Logs/Alterna/Chillbuster Policies/Programs Solaire Policies/Programs Forms/Policies Applicable to All Lines
  • Installation Manuals
    Bromic Heaters Vented Gas Logs / Alterna Vent-Free Gas Logs / Alterna Standing Pilot Lighting Controls Solaire Grills EIS Lighting Controls Solaire Portable Grills Log Stacking Instructions FireBalls Stacking Drawings
  • Brochures / Literature
  • Log Set Compositions
    Vented Log Set Compositions Chillbuster Vent-Free Log Set Compositions Rumford Log Set Compositions Accessory Compositions FirePit Log Set Compositions
  • Bromic Patio Heaters
    Troubleshooting - Gas Heaters Troubleshooting - Electric Heaters Troubleshooting - Remote Controllers Unboxing Guides
  • Solaire Infrared Grills
    Solaire Training Solaire Portable Infrared Grills Solaire 27XL Solaire 42 Solaire Side Burners Solaire Island Accessories Solaire Accessories Solaire 21 Solaire 36 Recipes Testimonials Solaire 27 Solaire 30 Solaire 56 Solaire Accent Solaire Demo Program Solaire Warranty Solaire 21XL Solaire 56T Unboxing - What's Inside Solaire "How To" Videos
  • Vented Gas Logs
    Troubleshooting Burners Dimensions - Valve Vanisher - VEI VRP VMV VSP Vented Burners Vented Lighting Controls Rumford Fireplaces
  • Chillbuster Vent-Free Gas Logs
    Burners Lighting Controls Troubleshooting
  • Alterna (FireBalls, FireStones, FireGlitter)
    Vented Vent-Free
  • Electronic Ignition Systems
    Valve Vanisher (VEI) Chillbuster/Alterna VF (EI) RS150 & RL150 24Volt (EIS-N200, etc) Chillbuster (EI)
  • FirePits
  • Regulatory Issues
    DOE
  • Google SketchUp Models
  • Testimonials
  • Featured Articles
+ More

  • Prices/Polices

    • Installation Manuals

      • Brochures / Literature

        • Log Set Compositions

          • Bromic Patio Heaters

            • Solaire Infrared Grills

              • Vented Gas Logs

                • Chillbuster Vent-Free Gas Logs

                  • Alterna (FireBalls, FireStones, FireGlitter)

                    • Electronic Ignition Systems

                      • FirePits

                        • Regulatory Issues

                          • Google SketchUp Models

                            • Testimonials

                              • Featured Articles

                                Solaire 27

                                • Solaire Ignition Systems Replacement Parts List by Grill Model/Type
                                • Solaire Ignition Systems Replacement Parts Matrix and List
                                • Battery Replacement for Solaire Ignition System
                                • Can my built in grill be changed into a cart or post model?
                                • Can the Solaire Infrared Grill be kept outdoors during winter months? Should it be stored indoors?
                                • How to Clean the Grilling Grates
                                • Cleaning your Solaire Infrared Grill
                                • Gas Conversion - LP to NG - for all Solaire Built-in and Cart grills (grill portion)
                                • Gas Conversion - NG to LP - for Solaire Backyard Grills, Built-in and Cart (grill portion)
                                • If I need to replace an ignition part on my grill, what should I do
                                • Replacing a AA to a AAA battery system push button igniter on Solaire 27G or 27GXL Grill
                                • What is the reason for the V-shaped grilling grates?

                                Featured articles

                                1. 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
                                2. 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                3. 2024-2025 Bromic MSRP Price List effective October 18, 2024
                                4. How to light the pilot on your gas log set - general instructions
                                5. #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
                                6. I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
                                7. General FirePit Guidance
                                8. Solaire Ignition Systems Replacement Parts Matrix and List
                                9. If my infrared burner pops, what can I do?

                                Popular Articles

                                1. 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
                                2. How to light the pilot on your gas log set - general instructions
                                3. 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                4. Adding Logs to a Vented Gas Log Set
                                5. Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
                                6. Rasmussen Vented Gas Logs Brochure
                                7. Platinum Gas shuts down after a short time
                                8. I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
                                9. Flaming Ember Vented Burner and Double Face Addendum Instruction Manuals
                                @ 2024 RASMUSSEN GAS LOGS, RASMUSSEN THE GAS LOG COMPANY, CHILLBUSTER, ALTERNA, FIREGLITTER, SOLAIRE and INFRAVECTION are registered trademarks of Rasmussen Iron Works, Inc. FIREBALLS, FIRESHAPES, FIRESTONES, FIREDROPS and VALVE VANISHER are trademarks of Rasmussen Iron Works, Inc. All rights reserved
                                12028 Philadelphia St. Whittier, CA 90601 | Phone: (562) 696-8718

                                 

                                Expand