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Troubleshooting

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      • Brochures / Literature

        • Log Set Compositions

          • Bromic Patio Heaters

            • Solaire Infrared Grills

              • Vented Gas Logs

                • Chillbuster Vent-Free Gas Logs

                  • Alterna (FireBalls, FireStones, FireGlitter)

                    • Electronic Ignition Systems

                      • FirePits

                        • Regulatory Issues

                          • Google SketchUp Models

                            • Testimonials

                              • Featured Articles

                                Troubleshooting

                                • #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
                                • Adding Logs to a Vent-free (Unvented) Gas Log Set
                                • Can't turn off Safety Control Valve
                                • Carbon Monoxide (CO) from Chillbuster and Alterna Vent-Free Heaters
                                • Carbon Monoxide Detector is alarming. What should I do?
                                • I can't find an ODS ROP or OP. Where can I get a replacement?
                                • Identification of Burner Features to Clean - Vent-Free Gas Log Sets
                                • Logs (or FireBalls, FireShapes or FireStones) have a white residue
                                • Millivolt Vent-Free Burner Shuts Down (But Pilot Flame Still On)
                                • Odor or Smell From When Operating Vent-Free Gas Logs
                                • Open a Window with a Vent-Free Gas Log Set?
                                • Pilot is too loud and noisy
                                • Vent-free set not producing as much heat as it did several years ago

                                Featured articles

                                1. 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
                                2. 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                3. 2024-2025 Bromic MSRP Price List effective October 18, 2024
                                4. How to light the pilot on your gas log set - general instructions
                                5. #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
                                6. I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
                                7. General FirePit Guidance
                                8. Solaire Ignition Systems Replacement Parts Matrix and List
                                9. If my infrared burner pops, what can I do?

                                Popular Articles

                                1. 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
                                2. How to light the pilot on your gas log set - general instructions
                                3. 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                4. Adding Logs to a Vented Gas Log Set
                                5. Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
                                6. Rasmussen Vented Gas Logs Brochure
                                7. Platinum Gas shuts down after a short time
                                8. I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
                                9. Flaming Ember Vented Burner and Double Face Addendum Instruction Manuals
                                @ 2024 RASMUSSEN GAS LOGS, RASMUSSEN THE GAS LOG COMPANY, CHILLBUSTER, ALTERNA, FIREGLITTER, SOLAIRE and INFRAVECTION are registered trademarks of Rasmussen Iron Works, Inc. FIREBALLS, FIRESHAPES, FIRESTONES, FIREDROPS and VALVE VANISHER are trademarks of Rasmussen Iron Works, Inc. All rights reserved
                                12028 Philadelphia St. Whittier, CA 90601 | Phone: (562) 696-8718

                                 

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