Troubleshooting

• Adding Logs to a Vented Gas Log Set
• Bugs coming down the chimney into the house.
• Can't turn off Safety Control Valve
• Carbon Monoxide Detector is alarming. What should I do?
• Flame Not Evenly Distributed In Sand Pan Burner - High On One Side
• Flame out of Air Mixer Holes on Vented Pan Burner
• Logs (or FireBalls, FireShapes or FireStones) have a white residue
• My vented gas logs are sooting, is there a problem?
• No Internal Threads In Vented Burner Pipe
• Odor and/or soot into room when operating Vented Gas Logs
• Pilot is too loud and noisy
• Set burns for a short period then goes out
• Smoking Chimney ( Improper draw )