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TimberFire (PH)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Prices/Polices
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  • Installation Manuals
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  • Brochures / Literature
  • Log Set Compositions
    Vented Log Set Compositions Chillbuster Vent-Free Log Set Compositions Rumford Log Set Compositions Accessory (Charred Chunks and Twigs) Compositions FirePit Log Set Compositions
  • Bromic Patio Heaters
    Troubleshooting - Gas Heaters Troubleshooting - Electric Heaters Troubleshooting - Remote Controllers Unboxing Guides
  • Solaire Infrared Grills
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  • Vented Gas Logs
    Troubleshooting Burners Dimensions - Valve Vanisher - VEI VRP VMV VSP Vented Burners Vented Lighting Controls Rumford Fireplaces
  • Chillbuster Vent-Free Gas Logs
    Burners Lighting Controls Troubleshooting
  • Alterna (FireBalls, FireStones, FireGlitter)
    Vented Vent-Free
  • Electronic Ignition Systems
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  • Prices/Polices

    • Installation Manuals

      • Brochures / Literature

        • Log Set Compositions

          • Bromic Patio Heaters

            • Solaire Infrared Grills

              • Vented Gas Logs

                • Chillbuster Vent-Free Gas Logs

                  • Alterna (FireBalls, FireStones, FireGlitter)

                    • Electronic Ignition Systems

                      • FirePits

                        • Regulatory Issues

                          • Google SketchUp Models

                            • Testimonials

                              • Featured Articles

                                TimberFire (PH)

                                • Carton Codes and Dimensions
                                • PH18 Log Set Composition
                                • PH24 Log Set Composition
                                • PH24X Log Set Composition
                                • PH30 Log Set Composition
                                • PH30X Log Set Composition & Log Stacking Instructions
                                • PH36 Log Set Composition & Stacking Instructions
                                • PH42 Log Set Composition & Stacking Instructions
                                • PH48 Log Set Composition & Stacking Instructions
                                • PH54 Log Set Composition & Stacking Instructions
                                • PH60 Log Set Composition & Log Stacking Instructions
                                • PH66 Log Set Composition & Log Stacking Instructions
                                • PH72 Log Set Composition & Log Stacking Instructions
                                • PH84 Log Set Composition
                                • PH96 Log Stacking Instructions

                                Featured articles

                                1. 2025 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective Date = September 5, 2023
                                2. 2025 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                3. 2025-2026 Bromic MSRP Price List effective July 1 2025 (good thru 12/7/2025), plus MAP Policy and On-line Marketplace Policy
                                4. How to light the pilot on your gas log set - general instructions
                                5. #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
                                6. I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
                                7. General FirePit Guidance
                                8. Solaire Ignition Systems Replacement Parts Matrix and List
                                9. If my infrared burner pops, what can I do?

                                Popular Articles

                                1. 2025 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective Date = September 5, 2023
                                2. How to light the pilot on your gas log set - general instructions
                                3. Identification of Burner Features to Clean - Vent-Free Gas Log Sets
                                4. 2025 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
                                5. Platinum Gas shuts down after a short time
                                6. Rasmussen Vented Gas Logs Brochure
                                7. Adding Logs to a Vented Gas Log Set
                                8. Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
                                9. #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
                                @ 2024 RASMUSSEN GAS LOGS, RASMUSSEN THE GAS LOG COMPANY, CHILLBUSTER, ALTERNA, FIREGLITTER, SOLAIRE and INFRAVECTION are registered trademarks of Rasmussen Iron Works, Inc. FIREBALLS, FIRESHAPES, FIRESTONES, FIREDROPS and VALVE VANISHER are trademarks of Rasmussen Iron Works, Inc. All rights reserved
                                12028 Philadelphia St. Whittier, CA 90601 | Phone: (562) 696-8718

                                 

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