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Prices/Polices
-
Installation Manuals
-
Brochures / Literature
-
Log Set Compositions
-
Bromic Patio Heaters
-
Solaire Infrared Grills
-
Vented Gas Logs
-
Chillbuster Vent-Free Gas Logs
-
Alterna (FireBalls, FireStones, FireGlitter)
-
Electronic Ignition Systems
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FirePits
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Regulatory Issues
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Google SketchUp Models
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Testimonials
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Featured Articles
Q: My remote doesn't work. What do I do?
A:
- If it is a millivolt remote control, try the following:
- Replace the batteries in both the hand-held transmitter and receiver (black box).
- Be sure the valve knob is turned to the "ON" position.
* Most of the time, the problem is bad batteries in the receiver.
- If it is battery powered SkyTech "EASY" remote system, try the following:
- Replace the batteries in the Receiver (4 - AA). Batteries must be full power, at least 1.5v. “New” does not necessarily mean “full power”.
- Slide the selector switch of the Receiver (black box) to "REMOTE".
- At the Receiver, push and hold the learn button down for about 10 seconds until you hear three beeps, then release to clear the receiver frequency.
- Push the learn button once until you hear one beep, then release.
- Push the ON/HI button on the remote (transmitter), hearing a confirmation beep.
Note: Use the same sequence for wireless wall switch, wall timer, wall thermostat.
Featured articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- 2024-2025 Bromic MSRP Price List effective October 18, 2024
- How to light the pilot on your gas log set - general instructions
- #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
- I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
- General FirePit Guidance
- Solaire Ignition Systems Replacement Parts Matrix and List
- If my infrared burner pops, what can I do?
Popular Articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- How to light the pilot on your gas log set - general instructions
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- Adding Logs to a Vented Gas Log Set
- Rasmussen Vented Gas Logs Brochure
- Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
- Platinum Gas shuts down after a short time
- #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
- I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?