The pilot is lit but when I press the transmitter, the burner will not light. What is wrong and what do I need?
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Prices/Polices
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Installation Manuals
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Brochures / Literature
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Log Set Compositions
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Bromic Patio Heaters
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Solaire Infrared Grills
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Vented Gas Logs
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Chillbuster Vent-Free Gas Logs
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Alterna (FireBalls, FireStones, FireGlitter)
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Electronic Ignition Systems
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FirePits
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Regulatory Issues
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Google SketchUp Models
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Testimonials
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Featured Articles
Q: The pilot is lit but when I press the transmitter (remote), the burner will not light. What is wrong and what do I need?
A: Here are several things for you to check and try:
- After lighting the pilot, did you turn the knob from the PILOT to the ON position? No gas will flow through the valve if you did not.
- Are the batteries in the receiver (black box) and transmitter (remote) fresh? If the light on the hand-held transmitter is strong when you push the button, then you may only need to replace the batteries in the receiver (they use much more energy than the transmitter).
- Have you synchronized the transmitter to the receiver? Depress the learn button on the receiver until you hear a beep and release, then depress the ON button on the remote and the unit should light.
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