My portable grill is not lighting, what should I do?
- Prices/Polices
- Installation Manuals
- Brochures / Literature
- Log Set Compositions
- Bromic Patio Heaters
-
Solaire Infrared Grills
Solaire Training Solaire Portable Infrared Grills Solaire 27XL Solaire 42 Solaire Side Burners Solaire Island Accessories Solaire Accessories Solaire 21 Solaire 36 Recipes Testimonials Solaire 27 Solaire 30 Solaire 56 Solaire Accent Solaire Demo Program Solaire Warranty Solaire 21XL Solaire 56T Unboxing - What's Inside Solaire "How To" Videos
- Vented Gas Logs
- Chillbuster Vent-Free Gas Logs
- Alterna (FireBalls, FireStones, FireGlitter)
- Electronic Ignition Systems
- FirePits
- Regulatory Issues
- Google SketchUp Models
- Testimonials
- Featured Articles
-
Prices/Polices
-
Installation Manuals
-
Brochures / Literature
-
Log Set Compositions
-
Bromic Patio Heaters
-
Solaire Infrared Grills
-
Vented Gas Logs
-
Chillbuster Vent-Free Gas Logs
-
Alterna (FireBalls, FireStones, FireGlitter)
-
Electronic Ignition Systems
-
FirePits
-
Regulatory Issues
-
Google SketchUp Models
-
Testimonials
-
Featured Articles
Q: My portable grill is not lighting, what should I do?
A:
- Replace the AAA battery with a fresh on - negative end first.
- Ensure that the wire for the igniter electrode is fully seated in the connection at the igniter module.
- Verify that the electrode prongs have a gap of approximately 3/16".
- The spark should be between the electrode prongs. The electrode prongs must not touch the burner screen. Re-align the electrode prongs closer to the ceramic burner tile (approx. 1/8") if the prongs are touching the screen.
- Allow gas to fill burner before pressing the igniter button.
Warranty on the ignition components is one year. If the above suggestions do not correct your issue, please provide proof of purchase of the replacement components for warranty replacement.
Note: When using a one pound cylinder, be sure the tank is in the vertical position (Hanging off the side of a table)
When using a full size tank be sure to use the Solaire Adaptor Hose (Part number SOL-SAHOSE6), as other manufacturers' hoses may not allow sufficient gas flow for proper operation.
Featured articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- 2024-2025 Bromic Radiant Patio Heater MSRP effective July 1, 2024
- How to light the pilot on your gas log set - general instructions
- #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
- I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
- General FirePit Guidance
- Solaire Ignition Systems Replacement Parts Matrix and List
- If my infrared burner pops, what can I do?
Popular Articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- Adding Logs to a Vented Gas Log Set
- Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
- How to light the pilot on your gas log set - general instructions
- Rasmussen Vented Gas Logs Brochure
- Platinum Gas shuts down after a short time
- I want to convert my vent-free gas log from one gas type to another
- Flaming Ember Vented Burner and Double Face Addendum Instruction Manuals