Warranty for Log, Alterna and Chillbuster Sets
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- Log Set Compositions
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- Vented Gas Logs
- Chillbuster Vent-Free Gas Logs
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Prices/Polices
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Installation Manuals
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Brochures / Literature
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Log Set Compositions
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Bromic Patio Heaters
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Solaire Infrared Grills
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Vented Gas Logs
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Chillbuster Vent-Free Gas Logs
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Alterna (FireBalls, FireStones, FireGlitter)
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Electronic Ignition Systems
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FirePits
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Regulatory Issues
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Google SketchUp Models
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Testimonials
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Featured Articles
Table of Contents
VENTED GAS LOGS and VENTED ALTERNA
For Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or Non-Hospitality):
Rasmussen warrants against defects in manufacturing and materials:
- Logs (loss of both cementitious and ceramic bonds, evidenced by crumbling) for the lifetime of the original purchaser in the original installation.
- Burners and grates for two years against defects in materials or workmanship.
- Safety Lighting Controls for one year against defects in materials or workmanship.
For all Outdoors and Commercial, Multi-Tenant and Hospitality:
- Logs (loss of both cementitious and ceramic bonds, evidenced by crumbling) for one year.
- Burners and grates for one year against defects in materials or workmanship.
- Safety Lighting Controls one year, except no warranty for Outdoors, as they are not intended for outdoor installations.
VENT-FREE SETS (ALL)
For Residential Single-Family Indoors (Non-Commercial, Non-Multi-Tenant or Non-Hospitality):
Rasmussen warrants against defects in manufacturing and materials:
- Two years for logs, burners, grates and safety lighting controls.
For all Outdoors and Commercial, Multi-Tenant and Hospitality:
- Six months for logs, burners, grates and safety lighting controls, except No warranty on Safety Lighting Controls for Outdoors installations.
For All Vented and Vent-free Sets:
Rasmussen agrees to repair or replace, at our election, any part or component we deem to be covered under warranty. Buyer must notify Rasmussen within thirty days of defect discovery. Unauthorized returns will be refused. Labor costs are not included in warranty. Shipping and handling costs are the responsibility of the Buyer.
Exclusions from warranty for both Vented and Vent-free sets:
- Maximum liability by Rasmussen is the price paid for the product.
- Misuse, neglect, accident, improper installation or use in violation of instructions are not covered by warranty.
- Repair or alterations not made or authorized by Rasmussen voids all warranties.
- Rasmussen is not responsible for components that did not originate from Rasmussen, regardless of retailer representations.
- Freight damage, cracking from thermal shock, color changes and corrosion from outdoor installations are beyond Rasmussen's control and are not covered by any warranty.
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Cracks in Logs
Mere cracking is not grounds for warranty replacement of a log, as all logs will experience cracking at some time. The logs are subjected to uneven heating, which relieves itself through cracking. Such cracks are most evident in smooth faced logs like split face, manzanita and birch. We reinforce the logs with steel rods to hold together the log (which is much more rigid and effective than other means used by competitors, such as metal shards, mesh, plastic threads or none at all).
Featured articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- 2024-2025 Bromic MSRP Price List effective October 18, 2024
- How to light the pilot on your gas log set - general instructions
- #1 Vent-Free Issue - Nuisance Shutdown (or difficulty lighting) ODS Pilot
- I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
- General FirePit Guidance
- Solaire Ignition Systems Replacement Parts Matrix and List
- If my infrared burner pops, what can I do?
Popular Articles
- 2024 MSRP Price List for Rasmussen Gas Logs, Alterna Contemporary Gas Fires and Chillbuster Vent-free log sets. Effective September 5, 2023
- How to light the pilot on your gas log set - general instructions
- 2024 Solaire Retail Price List, PDF and XLS format, effective March 20, 2023
- Adding Logs to a Vented Gas Log Set
- Alterna Vent-free (FireBalls, FireShapes, FireStones) Instruction Manual
- Rasmussen Vented Gas Logs Brochure
- Platinum Gas shuts down after a short time
- I can't find replacement parts for my Rasmussen Gas Log, Solaire Grill or Bromic Heater - what should I do?
- I want to convert my vent-free gas log from one gas type to another